Terms of Service
We take the privacy of your information seriously. This NELO Pte Ltd (“Organisation”) Personal Data Protection Policy sets out how we comply with the provisions of the Personal Data Protection Act 2012 of Singapore (“PDPA”).
By using the Website, you agree and consent to us, the Organisation, and our authorised service providers and third parties to collect, use and disclose and/ or retain your Personal Data in the manner set forth in this Personal Data Protection Policy.
We also want you to understand the way in which we collect, use, disclose and/ or retain your Personal Data. This Personal Data Protection Policy sets out:
- our policies on how we manage your Personal Data;
- the types of Personal Data we collect, use, disclose and/ or retain;
- how we collect, use, disclose and/ or retain your Personal Data; and
- the purpose(s) for which we collect, use, disclose and/ or retain your Personal Data.
This Personal Data Protection Policy supplements but does not supersede nor replace any other consent which you may have previously provided to us nor does it affect any right that we may have at law in connection with the collection, use, disclosure and/ or retention of your Personal Data.
We may update this Personal Data Protection Policy to ensure that our Policy is consistent with any regulatory changes. Should any revision(s) be made to this Personal Data Protection Policy, updates will be published on our public site.
What Is Personal Data
In this Personal Data Protection Policy, “Personal Data” refers to any data and/or information about you from which you can be identified by, either (a) from that data; or (b) from that data and other information to which we may have legitimate access to. Examples of such Personal Data include but are not limited to:
your name, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have provided in any forms you may have submitted to use, or in other forms of interaction with you;
- your photos;
- your employment history, education background, and income levels;
- Personal Data of your family members, such as next of kin, spouses, and children;
- information relating to payments, such as your bank account number or credit card information;
- information about your usage of and interaction with our website and/ or services including computer and connection information, device capability, bandwidth, statistics on page views and traffic to and from our website
When Do We Collect Personal Data
When subscribing on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, company name, or other details to help you with your experience. Some further information collected may be other personally identifiable information, such as information about your computer hardware and software when you use our Website. The information can include: your IP address, browser type, domain names, access times and referring website addresses.
What Do We Use Your Personal Data For
Generally, we may collect, use, disclose and/ or retain your Personal Data for the following purposes:
- to process your orders;
- to provide services as requested;
- to keep you updated on our news and events;
- to assist you with your enquiries, complaints and other requests;
- to provide internal services for employees and volunteers; and
- to comply with applicable laws and regulations.
Disclosure Of Your Personal Data To Third-Party
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
Our site, products and services are all directed to people who are at least 13 years old or older. If you are under the age of 13, do not use this site.
We may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on our websites and common entry and exit points into our websites.
We make use of “cookies” to store and track Aggregate Information about you when you enter our website(s). Such cookies are used to track information such as the number of users and their frequency of use, profiles of users and their online preferences.
Such aggregate Information collected may be used to assist us in analysing the usage of our website(s) so as to improve your online experience with us.
Should you wish to disable the cookies associated with these technologies you may do so by changing the setting on your browser. However, please note that this may affect the functionality of the website(s).
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) to compile data regarding user interactions as they relate to our website.
You can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Third-Party Sites / Links to Other Website
Our website may contain links to other websites operated by third parties independent of the Organisation. We are not responsible for the privacy practices of such websites operated by third parties even though it is linked to our website(s).
We encourage you to learn about the privacy policies of such third party website(s) by checking the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
How Do We Protect Your Personal Data
We strive to maintain the safety of your Personal Information. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. We maintain appropriate security safeguards and practices to protect your Personal Data unauthorised access, collection, use, disclosure, copying, modification disposal or similar risks, in accordance with applicable laws.
Access to, Updating, and Non-Use of Your Personal Information
We want to ensure that your Personal Information is accurate and up to date. If any of the information that you have provided to Nelo Pte Ltd changes, for example if you change your email address, name or contact number, please let us know the correct details by sending an email. You may ask us, or we may ask you to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manner described herein. If you wish to withdraw your consent to any use or disclosure of your Personal Data as set out in this Personal Data Protection Policy, you can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by contacting us.
Please note that if you withdraw your consent to any or all use or disclosure of your Personal Data, depending on the nature of your request, we may no longer be in a position to continue to provide services to you.
Changes To This Statement / How To Contact Us